La bibliografica del corso prevede un manuale di base e materiali integrativi sul lavoro nel turismo. I materiali saranno comunque indicati in dettaglio all’inizio del corso sulla pagina web del modulo. In via indicativa i testi e gli articoli di riferimento sono:
- Emilio Reyneri (2011) Sociologia del mercato del lavoro Vol. II. Le forme dell'occupazione, Bologna, Il Mulino, Collana "Itinerari”;
- Sharon C. Bolton; Carole Boyd (2003), Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart, in Work Employment & Society June, 17 , 2, pp. 289-308;
- Caitriona Curley and Tony Royle (2013),The degradation of work and the end of the skilled emotion worker at Aer Lingus: is it all trolley dollies now?, in Work Employment and Society, n. 27, pp. 105-121;
- Patricia Hunter Powella, Diane Watson (2006), Service unseen: The hotel room attendant at work, in Hospitality Management, n. 25, pp. 297–312;
- Rachel Sherman (2011), Beyond interaction: customer influence on housekeeping and room service work in hotels, in Work Employment and Society, n. 25 pp. 19-33;
- Chris Warhurst, Dennis Nickson, Employee experience of aesthetic labour in retail and hospitality, in Work Employment and Society, n. 21, p. 103-119.