Anno di corso: 1

Anno di corso: 2

Crediti: 6
Crediti: 12
Tipo: A scelta dello studente
Crediti: 12
Tipo: A scelta dello studente
Crediti: 6
Tipo: A scelta dello studente
Crediti: 28
Tipo: Lingua/Prova Finale
Crediti: 4
Tipo: Altro

COMMUNICATION SKILLS AND INTERPERSONAL RELATION MANAGEMENT

Scheda dell'insegnamento

Anno accademico di regolamento: 
2017/2018
Anno di corso: 
2
Anno accademico di erogazione: 
2018/2019
Tipo di attività: 
Obbligatorio a scelta
Lingua: 
Inglese
Crediti: 
6
Ciclo: 
Secondo Semestre
Ore di attivita' didattica: 
42

Moduli

Metodi di valutazione

Modalita' di verifica dell'apprendimento: 

Assessment method

Written (a report and/or open questions on selected topics - e.g analysis of the team work activities done during the period abroad in Magoodhoo) and Oral examination (discussion of the written report and answers to the open questions)

Marks are given as n/30, averaging the two parts.

Minimum positive value is 18/30

Valutazione: 
Voto Finale

Obiettivi formativi

Aims
Students will acquire the basic knowledge to develop expertise in teamwork and group dynamic, leadership, negotiation, communication in difficult situation; by several practical experiences they will increase self awareness of their own behaviours, attitudes and reactions, increasing their efficacy in teamwork, leadership, negotiation, conflict management, difficult or emergency situation

Contenuti

Contents
The course will provide the basic knowledge of communication skills (dyadic and group) and a general overview of the most important psychological mechanisms involved in interpersonal relationship; students will learn these basic principles also by practical experiences and exercises (group activities, role-play, case simulation) and will learn some emotions and behaviors regulation strategies

Programma esteso

Detailed program
Group and teamwork: group definition, structure, type, roles and group structure, moreno sociogram; principles of group dynamics, social control mechanisms, sensemaking, cohesiveness, group interaction; stages of team growth and group development; team work principles. leadership, Blanchard model

Communication: models of communication, principles and strategy, pragmatics of communication, conversational analysis, variables in communication, setting, communication techniques for collecting information (active listening, open and close questions, probing questions, cues and concerns) and for giving information (communication guidelines); non verbal communication

Interaction: basic principles of negotiation and conflict resolution; the interpersonal motivational system model; personality and individual differences

Emotion: model of emotions, emotion regulation principles, DBT skills in emotion regulation strategies, mindfulness

Disaster psychology, psychological first aid, resilience, burnout

Bibliografia consigliata

Textbook and teaching resource
A selection of scientific journal articles will be provided by the teachers; slides provided by the teacher

Metodi didattici

Teaching form
Frontal lessons, supervised group activities, role-play, case simulation, book reading, selected movies discussion, individual work